If you’ve been billed on a different rate, this means that you may have fallen out of contract and need to pick a new Jellyfish product for your business or home. To find out if this is the case, please call 0345 222 3030 or speak to our team on live chat.

It’s imperative that we have actual meter readings submitted on a regular basis. If you feel your bill is too high or low, this may be subject to an estimated read. Please give us a call on 0345 222 3030 or drop us a message on live chat.