You have a 10 day window to submit your meter reading when you join Jellyfish. An accurate meter reading will be required five days before or five days after Jellyfish takes over your account.

Please submit your meter reading via the web or mobile app by selecting ‘Meter Readings’ and ‘Submit Readings’ while logged into your account.

Select your meter using the drop-down option, enter the reading and click ‘Submit.’ This reading will then instantly appear on your account.

If you are having any problems, please submit your reading to our customer service specialists by calling 0345 222 3030, e-mailing [email protected] or messaging through our live chat.