Your pre live payment is a one month up-front payment. This payment is a twelfth of your annual quote which is taken on your supply date.
We take this on/before your supply goes live to ensure we’re giving you the best possible prices we can on your energy. This amount will be held on your account through the duration of your contract and refunded if you decide to leave Jellyfish. If you renew your contract, this pre-live payment will remain valid and you will not be required to make it again.
This amount needs to be held in full throughout your contact and cannot be used to pay any on-going arrears.
If you fall into arrears while closing your account, we will take from this amount to recover our costs.
For some business customers, a pre-live payment may be required before your energy is switched over. This requirement generally applies to initial contracts and does not extend to renewals if the pre-live payment has already been made.