Jellyfish Energy strives to provide clear and efficient billing processes for all customers. Below, we outline the key details regarding billing, payment schedules, and special scenarios that may affect billing timelines.

Jellyfish Energy issues bills based on an account-specific billing schedule. Regular billing typically occurs on a set day of each month as determined by your account settings. For new customers, billing begins after the account setup is complete, and subsequent invoices follow the monthly schedule.

If your tenancy changes and your electricity account is closed, Jellyfish Energy will not issue regular monthly invoices. Instead, you will receive a final bill to settle your account as part of the closure process. No further billing will occur after account closure.

The generation of your first bill relies on receiving necessary data from your previous supplier. Specifically, a closing meter reading, or “start read,” is required to finalize the transition to Jellyfish Energy as your service provider. Once the start read is received, your first bill will be produced.

Bills may sometimes be delayed due to missing meter or account data required from your previous supplier. If such data has not been received, Jellyfish Energy cannot generate a bill, even if you’ve submitted your meter readings. Once the required information is received, the submitted readings will be applied, and a bill will be issued. If your bill is delayed, rest assured that your submitted readings will not be lost and will be used to ensure accurate billing.

Your billing schedule is typically consistent, occurring on the same date each month after being established. However, initial billing may be sporadic if due dates align with the receipt of data from a previous supplier. For example, your bills may initially be delayed or occur earlier in the month until a regular schedule is set. Once this date is established (e.g., the 14th of each month in some cases), billing becomes regular.

Bills cannot be created if necessary data, such as meter readings, has not been received from your previous supplier. Once the required information arrives and your meter readings are verified, your bill will be issued, and you’ll be able to make your payment.

Your bill will typically be generated according to your account's designated billing schedule. This is often a set day each month once established. If your account has been closed due to a tenancy change or closure request, a final bill will be issued instead of ongoing bills.

By understanding these processes and scenarios, customers can have greater confidence in the billing and account management systems offered by Jellyfish Energy. If you have further questions or specific billing concerns, please reach out to customer support for assistance.