Web App
Accurate meter readings help ensure your Jellyfish Energy bills are correct and avoid estimated charges. Verifying your meter reading before submission ensures you are reporting the correct kWh values, which prevents billing errors.
Identifying and Verifying Your Meter Reading
Accurately identifying and verifying your meter reading is crucial for ensuring correct billing and staying on top of your energy usage. Look for the total kWh figure displayed on your meter screen, typically labeled as something like 'tot' or 'total.' Avoid using other figures like instantaneous power usage. Refer to your meter's manual or contact customer support for clarification if needed.
On the web app, you can submit a meter reading by heading to the ‘Meter Readings’ section. The first option shown to you in this section will be to ‘Submit Readings.’
Before submitting your reading, ensure your Jellyfish Energy account is fully set up. If you are a new customer, the setup might require information from your previous supplier and could temporarily restrict your ability to submit readings. Once your account setup is complete, you will be able to proceed with submissions.
Select your meter using the drop-down option, enter the reading and click ‘Submit.’ This reading will instantly appear on your account.
You can also submit your meter readings via email or phone. Send your readings to the designated Jellyfish Energy email or call their customer service team for assistance.
Mobile App
To submit a meter reading, press the 'Submit Meter Reading' button under the To-Do-List. You can write in your meter reading in the text box and take a photo using the camera icon on the bottom-right of the screen.
Then, press the green Submit Reading button.
Troubleshooting Common Issues
Why wasn’t my submitted reading accepted? One common reason is entering incorrect data, such as the meter's time display instead of the actual consumption value. Always provide the kWh readings displayed on your meter. Can't submit your reading online? Your account setup might not be complete. Ensure that Jellyfish Energy has received all required details about your energy supply. If your reading appears inaccurate, take a clear, well-lit photo of your meter showing the digits and share it with Jellyfish Energy's customer support. They can confirm its accuracy and guide you on submitting the correct reading.
Top Tip:
To see your meter clearly, you can turn the flash on your phone or camera while you are in the app.
Why cant I upload my reading?
Why wasn’t my submitted reading accepted? If youve recently switch to Jellyfish Energy sometimes within the first 30 days we will be waiting for the Meter Technical Details (MTD) from your previous supplier and industry.
During this period you may not be able to upload a read, but not to worry! If you are in this position then take a clear photo of your meter reading showing the meter serial number (MSN) and send this to [email protected] or speak to a member of the customer support team via livechat and we can manually apply this. Once the MTD's have been confirmed we can ensure this applied to your account to ensure accurate billing. Taking a photo of the digits ensures the reading can be verified for accuracy by the support team and minimizes potential errors in manual application.
Clarifications on Smart Meters
If you have a smart meter, you may still be required to submit manual readings. Jellyfish Energy, whilst we are smart meter integrated sometimes the information cannot be received, so submission of monthly readings is necessary to maintain accurate billing whilst your meter status and connectivity issues are investigated. If you have a smart meter but are being billed to estimates contact our customer support team right away.
Need More Help?
For further support, contact Jellyfish Energy customer service via phone or email.