Requirements and Conditions for Setting Up Energy Services with Jellyfish Energy
Jellyfish Energy has specific requirements and policies in place for setting up energy services. This article outlines the pre-requisites for service setup, handling disconnected or de-energized supplies, and resolving objections relating to MPAN (Meter Point Administration Number) or MPRN (Meter Point Reference Number).
Pre-requisites for Service Setup
Before Jellyfish Energy can provide a gas or electricity supply, the following conditions must be met:
The property must have a fully functional meter with a valid meter serial number registered within the industry systems. Jellyfish Energy cannot take on a supply or set up a gas account for an MPXN lacking a recorded serial number.
Similarly, Jellyfish Energy cannot provide a quote or initiate service for a property without an installed and operational energy meter. If the supply has been disconnected, it must first be reinstated by installing and activating a meter.
Handling Disconnected or De-energized Supplies
Jellyfish Energy is unable to reinstate or onboard energy services for properties with de-energized meters. The meter must be re-energized, and the supply made active before the switch to Jellyfish Energy can proceed. If this applies to your property, ensure that the necessary re-energization steps are completed by your current energy provider before considering a switch.
Resolving MPXN Objections
Occasionally, attempts to transfer an MPRN to Jellyfish Energy can be objected to by the incumbent supplier. In such cases:
Jellyfish Energy cannot provide the reasons behind the objection as this information is not accessible to them.
Customers must contact the current supplier directly for clarification and to resolve the issue. Once the objection has been cleared, Jellyfish Energy can proceed with reapplying for the next available transfer date.
Summary
To successfully set up energy services with Jellyfish Energy, it is essential to ensure that your property has an operational meter with a valid serial number and that the supply is active. Any transfer objections must be resolved with the current supplier before setting up a new account. By meeting these conditions, you can facilitate a smooth transition to Jellyfish Energy for your energy needs.