How do credit balances and invoice totals work together in Jellyfish Energy bill payments?
When reviewing your Jellyfish Energy bill, you might notice a credit balance on your account as well as the invoice total for the billing period. These two figures interact in specific ways during the billing process, which can lead to some common questions. Here’s an explanation of how the system works and what steps you can take to manage your payments effectively:
Understanding Credit Balances vs. Invoice Totals
Your account may show a credit balance, which reflects overpayments or additional funds available on your account. For example, the credit might appear as a result of previous payments exceeding the amount owed. However, Jellyfish Energy generates direct debits based on the invoice total for a specified billing period and not the credit balance. This is why the amount debited from your account corresponds to the invoice total, not the available credit on your account.
Is the Credit Balance Still Available?
Yes, credit balance shown on your account remains valid even after a direct debit payment is taken for the invoice total. The funds will continue to sit in the account and can potentially be applied toward future invoices. Please note that any pre live payment will show as credit on your balance and must remain as credit on your account for the full duration and cannot be refunded or utilised in part or full against your invoice untill the final months bill is released.
Why Isn’t the Credit Balance Automatically Applied?
By default, credit balances are not automatically applied to offset invoice amounts. Direct debit processes are designed to claim the full invoice total unless an explicit request is made. If you would like your credit balance to be applied against an outstanding or upcoming invoice, you need to contact Jellyfish Energy’s customer service team before the direct debit is processed. This proactive step ensures that the credit is utilized in your preferred way.
Key Takeaways for Managing Payments
Understand that credit balances reflect additional funds but do not automatically offset invoice totals in direct debit payments.
To apply a credit balance toward an invoice, request this adjustment before the invoice's direct debit process begins.
Any unused credit remains accessible for future billing periods, providing flexibility in account management.
By understanding these distinctions and taking the necessary steps when needed, you can ensure that your account is managed in alignment with your preferences.