Once you are on the Jellyfish Energy website, you will see a 'Sign in' button in the top right corner.
If you are experiencing issues logging into the Jellyfish Energy customer portal, there are several steps you can take to resolve the problem. Below are some common troubleshooting methods:
Check for Service-Side Issues: If the portal page is spinning without loading, the issue may be on the service side, such as a DNS/server connection problem or a wider portal outage. In such cases, it is best to wait for the service to be restored. You can check for known outages on the Jellyfish Energy status page or contact customer support for updates.
2. Clear Your Browser Cache: Sometimes, cached data in your browser can cause login issues. Clear your browser cache and then try logging in again. Instructions for clearing the cache can vary depending on the browser you are using, so refer to your browser's help documentation for guidance.
When you click this button you will be directed to the sign in page for your account.
3. Try a Different Browser or Device: If clearing the cache does not resolve the issue, try accessing the portal using a different browser or device to rule out compatibility issues.
After entering your email address, a prompt will display on the screen instructing you to check your emails.
By following these steps, most login issues can be resolved quickly and efficiently.
In your emails, you shall see the following email.
When you click the sign in button, you will be directed to your Jellyfish Energy account. Just so you know, the magic link expires after 30 minutes.
If you are having trouble accessing your account, please get in touch with our customer services team by:
Calling us on 0345 222 3030
Dropping us an e-mail to [email protected]
Or you can speak to us via live chat.