Change of Tenancy (COT) Process: We will need the following information if you're moving in or out to facilitate a seamless transition.
Date of change, to keep everything accurate
Meter readings on the date of the change
Landlord details, we may need to contact them to confirm details
Validation documents (lease agreement, surrender of lease, ID)
Completed Change of Tenancy (COT) form
Landlord’s email address for initiating the confirmation process
This must be done by our customer services team, so please give us a call on 0345 222 3030 or drop us an e-mail to [email protected] so we can talk you through the full process. The typical processing time for completing a Change of Tenancy request is up to four weeks, so please ensure all necessary documentation is promptly submitted to avoid delays.