We will need the following information regardless if you're moving in or out:
Date of change, to keep everything accurate
Meter readings on the date of the change
Landlord details, we may need to contact them to confirm details
Validation documents (lease agreement, surrender of lease, ID)- Move-in Date to specify when you took over the property
Energy type (electricity, gas, or both)
Property details, including address and postcode
Relevant account details such as MPAN or MPRN if applicable
This must be done by our customer services team, so please give us a call on 0345 222 3030 or drop us an e-mail to [email protected] so we can talk you through the full process.
Additionally, once the process is complete, please confirm that your energy account is active.