Your pre live payment is a one month up-front payment. This payment is an estimate cost of one months consumption based on the submitted contract. However, limited companies (LTDs) that pass a credit check are exempt from this payment. Customers who do not undergo or fail a credit check must provide this deposit to activate their account.
We take this before your supply goes live to ensure we’re giving you the best possible prices we can on your energy. This amount will be held on your account through the duration of your contract and refunded if you decide to leave Jellyfish. However, this payment is not utilized to offset initial or ongoing monthly bills and remains on the account until the final bill is issued. Upon renewal of the contract with Jellyfish Energy, it becomes a redeemable credit which customers may apply to their future bills or request as a refund.
This amount needs to be held in full throughout your contract and cannot be used to pay any on-going arrears. However, at the conclusion of the contract, it will be applied to reduce the final bill. Any remaining credit after settling the final bill will be refunded to the customer.
If you fall into arrears while closing your account, we will take from this amount to recover our costs.
Additionally, if a business is sold within the first three months of a fixed contract, the pre-live payment will automatically be applied to cover the Change of Tenancy (COT) fee, as per the terms and conditions of the agreement.
For some business customers, a pre-live payment may be required before your energy is switched over. This requirement generally applies to initial contracts and does not extend to renewals if the pre-live payment has already been made. Limited companies (LTDs) that pass a credit check are exempt from providing this deposit, while it is mandatory for customers who do not undergo or fail a credit check.