It can be extremely frustrating if your switch has been rejected. Here are a few reasons why this may be happening:
Your meter reference number or administration was incorrect
You still owe payments for energy you have been supplied
Your new chosen supplier says they are already provisioning you energy
Your address is incorrect or registered as the wrong type of property
Your energy meter is not supported by the new tariff you would like
If any of these issues have occurred you are best to contact your current energy supplier to sort through these problems.
If you have outstanding payments on your account you are still entitled to switch suppliers. However, if you have been in debt with the supplier for over 28 days, you will have to pay this before you switch.
For further help, please contact our customer service specialists on 0345 222 3030 or drop us a message on live chat.