If you are in the process of switching, your current energy supplier can issue an objection. An objection is when your previous energy supplier puts the switching process on hold because of one of the below reasons:
You still have payments left on your account
You have just moved and they need you to open an account before closing it in your new home
There has been a mistake with your address, this could be due to an error on the national energy database
If you have received an objection to switching, here is what you need to do:
Contact your previous energy supplier and find out why the switch has been objected
Try switching again after resolving the issue
If this does not work, send us a copy of your last bill from your current provider and our team can investigate further
If you are still having trouble, please contact us directly by calling 0345 222 3030, e-mailing [email protected] or messaging through our live chat.