It can be extremely frustrating if your switch or contract submission has been rejected. Here are a few reasons why this may be happening:
Your meter reference number or administration was incorrect
You still owe payments for energy you have been supplied
Your new chosen supplier says they are already providing you energy
Your address is incorrect or registered as the wrong type of property
Your energy meter is not supported by the new tariff you would like
Contracts may be rejected if there are issues with your initial submission, such as missing information or incorrect documentation.
Energy switches can be objected if the new supplier schedules the takeover date incorrectly, such as attempting to switch before the end of your current contract's specified window.
If any of these issues have occurred you are best to contact your current energy supplier to sort through these problems.
Additionally, if your contract submission was rejected, review and resubmit it with corrected details. For energy switches, confirm that the takeover date aligns with your current contract’s end date to avoid scheduling issues.
If you have outstanding payments on your account you are still entitled to switch suppliers. However, if you have been in debt with the supplier for over 28 days, you will have to pay this before you switch.
Ensure that you only schedule a switch after confirming your current contract’s end date to prevent rejection due to mistimed switches.
For further help, please contact our customer service specialists on 0345 222 3030 or drop us a message on live chat.