Jellyfish Energy customers often have questions about fees or balances applied to their accounts, particularly in cases involving missed payments, cancelled Direct Debits, or service-related visits. This article explains why these charges occur and whether they can be removed.

Balances and fees may be applied to your account if payments are missed or if a Direct Debit is cancelled. These charges are outlined in Jellyfish Energy’s business terms and are considered valid when they result from unpaid invoices or other payment delinquencies. Unfortunately, such fees cannot be removed as they are part of the escalation process for managing unpaid balances.

In some cases, fees may be applied for specific service-related visits. For example, if a technician visits your property for a meter disconnection or a theft-of-power investigation, separate fees may be charged for each visit. These fees are applied because they correspond to distinct services provided, and as such, they cannot be removed.

Jellyfish Energy applies fees and balances in accordance with its terms of service. These charges are tied to specific actions, such as missed payments or service visits, and are not eligible for removal. If you have further questions about your account, please contact Jellyfish Energy’s customer support team for assistance.