When a change of tenancy occurs, it is important to understand the steps involved, the notifications you will receive, and the potential reasons for delays. Below, we provide a comprehensive guide to help you navigate this process.

The tenancy change process begins when a request is submitted to Jellyfish Energy. This request must include confirmation from all required parties. Once all confirmations are received, the request is raised for review and sign-off.

After the change of tenancy is completed and the new account is confirmed as live, Jellyfish Energy will notify you if the account is out of contract (on deemed rates). This confirmation communication will state that you are out of contract and provide options to receive quotes or proceed to switch, provided there is no debt on the account.

Delays in the tenancy change process can occur if confirmation from all required parties has not been received. It is crucial to ensure that all necessary documentation and approvals are submitted promptly to avoid delays. Once all confirmations are in place, the process can proceed to review and sign-off.

Q: How will I know if my account is out of contract after a tenancy change? A: You will receive a confirmation communication once the new account is live. This communication will inform you if the account is out of contract and provide options for next steps. Q: What can cause delays in the tenancy change process? A: Delays can occur if all required confirmations have not been received. Ensure that all necessary parties provide their approvals to avoid delays. By understanding these steps and potential challenges, you can ensure a smoother tenancy change process with Jellyfish Energy.