It can be confusing to receive emails asking for meter readings when you’ve already submitted them. Here is what you need to know about these requests and how you should respond.

Jellyfish Energy uses an automated system to send reminders to all customers around the time of their billing cycle. These emails are sent to ensure you have the opportunity to submit accurate meter readings for your account. Rest assured, once you submit your meter readings, the information is logged into our system and used for your billing. The reminders are only notifications and do not indicate an issue with your submission.

If you have already provided your meter readings for the current billing cycle, you can safely ignore these automated reminders unless our support team reach out to you directly regarding an issue with your recent submission. Your billing will be processed using the readings you have submitted.

Yes, it is essential to continue submitting meter readings each month. Even though one month’s readings have been received and processed, future requests will pertain to the new billing cycle. Ignoring emails that apply to upcoming billing periods could result in an estimated bill instead of one based on precise readings.

By understanding the purpose of these reminders and submitting your readings regularly, you can ensure the accuracy of your energy bills and avoid any unnecessary concerns.