Why am I being billed when the meter is disconnected?
When an electricity meter is disconnected, customers may still receive a bill. This can be confusing, especially if the premises are unoccupied. Below, we explain why this happens and how billing works in such scenarios.
Understanding Standing Charges
Standing charges are daily fixed costs associated with maintaining an active supply point, regardless of whether electricity or gas is being used. These charges cover the cost of keeping the supply point connected to the energy network and ensuring that energy can be delivered when needed.
Key Points:
Active Supply Point: Even if the meter is disconnected, the supply point remains active unless it is formally decommissioned.
Billing for Standing Charges: As long as the supply point is active, standing charges will apply. These charges are billed both before the meter is removed and after it is reinstalled.
This policy ensures that the infrastructure remains operational and ready for use when needed. If you believe your supply point should no longer be active, you may need to contact Jellyfish Energy to discuss decommissioning options.
Related Topics
How to request a meter removal or decommissioning
Understanding your energy bill breakdown
What are standing charges and how are they calculated?