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Falling behind
Isla McCheyne avatar
Written by Isla McCheyne
Updated over 2 months ago

If you are struggling to keep up with your energy payments, there are a number of steps to take.

  1. Call us on 0345 222 3030. It is important to be completely transparent about your situation so that our team can help guide you through the next options or set up a payment plan

  2. We may also connect you to our consultants who can help with lowering energy usage

  3. If you’re still struggling to meet payments on your account, we’d advise reaching out to the following organisations:

Citizen’s Advice Consumer Helpline

National Energy Action

Step Change

National Debt Line

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