To file a request for a refund, contact our customer service specialists directly on 0345 222 3030. They’ll be more than happy to look into your account and investigate the request for you.
Please note that variations in processing times may occasionally occur due to banking procedures or public holidays. Regardless, our standard expectation is to process refunds within this timeframe.
If you are due a refund, this will typically be processed by our finance team within up to 10 working days from the time the refund is requested, until it is fully processed.