# Help & Support - Jellyfish Energy > Help & Support ## Switching your Energy Supplier - [How to join Jellyfish Energy](https://support.jellyfish.energy/en/articles/9814056-how-to-join-jellyfish-energy.md) - [How to find your annual consumption](https://support.jellyfish.energy/en/articles/8867344-how-to-find-your-annual-consumption.md) - [How long will the switch take](https://support.jellyfish.energy/en/articles/8867354-how-long-will-the-switch-take.md) - [On live/ pre payment](https://support.jellyfish.energy/en/articles/8867355-on-live-pre-payment.md) - [Different products](https://support.jellyfish.energy/en/articles/9813961-different-products.md) - [What are the requirements and conditions for setting up energy services with Jellyfish Energy?](https://support.jellyfish.energy/en/articles/13671868-what-are-the-requirements-and-conditions-for-setting-up-energy-services-with-jellyfish-energy.md) - [What information is required to receive energy supply quotes?](https://support.jellyfish.energy/en/articles/14322537-what-information-is-required-to-receive-energy-supply-quotes.md) ## Managing your Energy Account - [How to find your account number](https://support.jellyfish.energy/en/articles/8867358-how-to-find-your-account-number.md) - [How to send in your first reading](https://support.jellyfish.energy/en/articles/8867364-how-to-send-in-your-first-reading.md) - [Cancelling your switch before live](https://support.jellyfish.energy/en/articles/8867368-cancelling-your-switch-before-live.md) - [Domestic PSR](https://support.jellyfish.energy/en/articles/8867370-domestic-psr.md) - [Updating contact details](https://support.jellyfish.energy/en/articles/8867375-updating-contact-details.md) - [Adding contacts to your account](https://support.jellyfish.energy/en/articles/8867390-adding-contacts-to-your-account.md) - [Objections](https://support.jellyfish.energy/en/articles/8867391-objections.md) - [Objections and Rejections](https://support.jellyfish.energy/en/articles/8867394-objections-and-rejections.md) - [Erroneous transfers](https://support.jellyfish.energy/en/articles/8867399-erroneous-transfers.md) - [Complaints](https://support.jellyfish.energy/en/articles/8870280-complaints.md) - [How do I set up and manage direct debits with Jellyfish Energy?](https://support.jellyfish.energy/en/articles/13671538-how-do-i-set-up-and-manage-direct-debits-with-jellyfish-energy.md) - [How can customers ensure accurate meter readings are used for their energy bills?](https://support.jellyfish.energy/en/articles/13671660-how-can-customers-ensure-accurate-meter-readings-are-used-for-their-energy-bills.md) - [How does Jellyfish Energy handle billing for customers?](https://support.jellyfish.energy/en/articles/13742462-how-does-jellyfish-energy-handle-billing-for-customers.md) - [What are the options to manage volume tolerance fees on an energy contract?](https://support.jellyfish.energy/en/articles/14007865-what-are-the-options-to-manage-volume-tolerance-fees-on-an-energy-contract.md) - [How do I submit accurate gas meter readings and calculate gas usage in kWh?](https://support.jellyfish.energy/en/articles/14170702-how-do-i-submit-accurate-gas-meter-readings-and-calculate-gas-usage-in-kwh.md) - [Why am I being billed when the meter is disconnected?](https://support.jellyfish.energy/en/articles/14322531-why-am-i-being-billed-when-the-meter-is-disconnected.md) ## Understanding your Bills - [Finding your bills](https://support.jellyfish.energy/en/articles/8867402-finding-your-bills.md) - [Your balance](https://support.jellyfish.energy/en/articles/8867405-your-balance.md) - [Billing issues](https://support.jellyfish.energy/en/articles/8867410-billing-issues.md) - [Why is my energy bill unexpectedly high, and how can I prevent it?](https://support.jellyfish.energy/en/articles/13671666-why-is-my-energy-bill-unexpectedly-high-and-how-can-i-prevent-it.md) - [Why might there be a delay in receiving a bill?](https://support.jellyfish.energy/en/articles/14007807-why-might-there-be-a-delay-in-receiving-a-bill.md) - [How are direct debit payments calculated and reflected on invoices, and what billing periods do they cover?](https://support.jellyfish.energy/en/articles/14170569-how-are-direct-debit-payments-calculated-and-reflected-on-invoices-and-what-billing-periods-do-they-cover.md) - [Why are fees or balances applied to my account, and can they be removed?](https://support.jellyfish.energy/en/articles/14654494-why-are-fees-or-balances-applied-to-my-account-and-can-they-be-removed.md) ## Managing your Payments - [Your direct debit \(FDD / VDD\)](https://support.jellyfish.energy/en/articles/8867416-your-direct-debit-fdd-vdd.md) - [Additional payments](https://support.jellyfish.energy/en/articles/8867422-additional-payments.md) - [Refunds](https://support.jellyfish.energy/en/articles/8867424-refunds.md) - [Bank details change](https://support.jellyfish.energy/en/articles/8867427-bank-details-change.md) - [Falling behind](https://support.jellyfish.energy/en/articles/8867429-falling-behind.md) - [Direct debit guarantee](https://support.jellyfish.energy/en/articles/8867437-direct-debit-guarantee.md) - [Pre live payments](https://support.jellyfish.energy/en/articles/8867441-pre-live-payments.md) - [How do credit balances and invoice totals work together in Jellyfish Energy bill payments?](https://support.jellyfish.energy/en/articles/13671914-how-do-credit-balances-and-invoice-totals-work-together-in-jellyfish-energy-bill-payments.md) ## End of Contract and Renewals - [Renewal options](https://support.jellyfish.energy/en/articles/8867442-renewal-options.md) - [Switching away](https://support.jellyfish.energy/en/articles/8867452-switching-away.md) - [Volume Tolerances](https://support.jellyfish.energy/en/articles/9790195-volume-tolerances.md) ## Meters and Readings - [Reading your meter](https://support.jellyfish.energy/en/articles/8867453-reading-your-meter.md) - [Report meter faults/emergencies](https://support.jellyfish.energy/en/articles/8867456-report-meter-faults-emergencies.md) - [Routine meter readings](https://support.jellyfish.energy/en/articles/8867459-routine-meter-readings.md) - [Finding your DNO](https://support.jellyfish.energy/en/articles/8867461-finding-your-dno.md) - [Why am I receiving repeated requests for meter readings even after submitting them?](https://support.jellyfish.energy/en/articles/13671649-why-am-i-receiving-repeated-requests-for-meter-readings-even-after-submitting-them.md) - [What is a Dummy Meter Exchange \(DMEX\) and how is it used for billing corrections?](https://support.jellyfish.energy/en/articles/13671788-what-is-a-dummy-meter-exchange-dmex-and-how-is-it-used-for-billing-corrections.md) - [How can I manage my meter readings effectively and ensure accurate billing?](https://support.jellyfish.energy/en/articles/13671803-how-can-i-manage-my-meter-readings-effectively-and-ensure-accurate-billing.md) ## SMART Meters - [Installation](https://support.jellyfish.energy/en/articles/8867469-installation.md) - [Support](https://support.jellyfish.energy/en/articles/8867472-support.md) - [Do I need to submit manual meter readings if I have a smart meter?](https://support.jellyfish.energy/en/articles/14170554-do-i-need-to-submit-manual-meter-readings-if-i-have-a-smart-meter.md) ## Change of Tenancy - [New tenant](https://support.jellyfish.energy/en/articles/8867474-new-tenant.md) - [Old tenant](https://support.jellyfish.energy/en/articles/8867476-old-tenant.md) - [What is the process for tenancy changes, including notifications and potential delays?](https://support.jellyfish.energy/en/articles/14170547-what-is-the-process-for-tenancy-changes-including-notifications-and-potential-delays.md) - [How long does a change of tenancy request take to finalize?](https://support.jellyfish.energy/en/articles/14322385-how-long-does-a-change-of-tenancy-request-take-to-finalize.md) ## Our Platform - [Mobile and web app intro](https://support.jellyfish.energy/en/articles/9814011-mobile-and-web-app-intro.md) - [Signing in](https://support.jellyfish.energy/en/articles/8886434-signing-in.md) - [Support options](https://support.jellyfish.energy/en/articles/8867484-support-options.md) - [Making payments](https://support.jellyfish.energy/en/articles/8867487-making-payments.md) - [Viewing bills](https://support.jellyfish.energy/en/articles/8867492-viewing-bills.md) - [Submitting reads](https://support.jellyfish.energy/en/articles/8867497-submitting-reads.md) - [Multi-account support](https://support.jellyfish.energy/en/articles/8867504-multi-account-support.md) ## Energy Efficiency Advice - [Tips](https://support.jellyfish.energy/en/articles/8867509-tips.md) ## Billing and Payments - [How can I manage or delay my direct debit payments, and what are the potential penalties?](https://support.jellyfish.energy/en/articles/14007791-how-can-i-manage-or-delay-my-direct-debit-payments-and-what-are-the-potential-penalties.md) - [How is VAT applied to business energy bills, and what are the usage thresholds for reduced rates?](https://support.jellyfish.energy/en/articles/14322520-how-is-vat-applied-to-business-energy-bills-and-what-are-the-usage-thresholds-for-reduced-rates.md)