Your on live payment is a one month up-front payment which is twelfth of your annual quote which is taken on your supply date.

We take this to ensure we’re giving you the best possible prices we can on your energy. This amount will be held on your account through the duration of your contract and refunded if you decide to leave Jellyfish or your contract ends.

This amount needs to be held in full throughout your contact and can’t be used to pay any on-going arrears.

If you fall into arrears while closing your account, we will take from this amount to recover our costs.

For some business customers, a pre-live payment may be required before your energy is switched over.